Welcome to CallTrax. These Terms of Service ("Terms") govern your access to and use of the CallTrax software-as-a-service platform (the "Service"), operated by CallTrax LLC ("CallTrax," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Acceptance of Terms

By creating an account or using the Service on behalf of a business entity, you represent that you have authority to bind that entity to these Terms. Your use of the Service constitutes your agreement to these Terms and our Privacy Policy, which is incorporated by reference.

2. Description of Service

CallTrax is a cloud-based software-as-a-service platform that enables businesses to monitor, record, import, and analyze phone calls using artificial intelligence. Key features include:

• Integration with your business phone system to import call recordings
• AI-powered analysis of call content to identify issues, opportunities, and trends
• Multi-location and multi-extension support
• Role-based user access controls with location-level permissions
• Automated alerting via email, text message (SMS), or phone call when specified conditions are detected in call analysis
• Administrative controls for user and account management

3. Account Registration and Administrative Users

3.1 Account Registration

To use the Service, a business must register for an account and designate at least one Administrative User. By registering, you represent that all information provided is accurate and complete.

3.2 Administrative Users

Administrative Users have the ability to:

• Add, modify, and remove other users from the account
• Assign or restrict user access based on location, extension, or other criteria
• Configure alert rules and notification settings (not including enabling SMS/text message consent on behalf of another user, which must be completed directly by that user)
• Manage account and billing information

Administrative Users are responsible for ensuring all users they add comply with these Terms. You agree to notify us promptly of any unauthorized access or security breach.

3.3 User Credentials

New users receive a welcome email with instructions to access the Service using a username and password. Each user is responsible for maintaining the confidentiality of their credentials and for all activity under their account. You may not share login credentials.

4. Call Recording and Data

4.1 Your Responsibility to Comply with Recording Laws

Call recording laws vary by jurisdiction. It is your sole responsibility to ensure that your use of the Service, including the recording and analysis of phone calls, complies with all applicable federal, state, local, and international laws, including laws requiring consent to record conversations (e.g., federal wiretapping laws, state two-party or all-party consent laws). CallTrax makes no representation that the Service is compliant with any specific jurisdiction's recording laws. You assume all liability for compliance with applicable recording and privacy laws.

4.2 Data Storage

CallTrax stores all call recordings and associated call data while your account remains active. Upon termination of your account, call recordings and associated data will be retained for ninety (90) days and then permanently deleted, unless we are legally required to retain them for a longer period.

4.3 AI Analysis

The Service uses artificial intelligence to analyze call recordings and generate insights. AI analysis is provided for informational purposes only. CallTrax does not guarantee the accuracy, completeness, or reliability of AI-generated analysis. You are solely responsible for any decisions made based on AI analysis outputs.

5. Automated Alerts and Text Messaging

5.1 Alert Rules

The Service allows Administrative Users to configure rules that trigger automated notifications—including email, SMS text messages, and phone calls—when specified conditions are detected in call analysis. These notifications are delivered to designated users within your organization, typically managers or owners.

5.2 Text Message (SMS) Opt-In

Users may opt in to receive SMS text messages from CallTrax by checking the opt-in checkbox in the "My Profile" section of the Service. By opting in, the user consents to receive recurring text messages related to account notifications, call analysis alerts, service updates, and other business-related communications.

• Message frequency may vary based on call volume and configured alert rules.
• Message and data rates may apply.
• Consent to receive text messages is not a condition of using the Service.

5.3 Opt-Out

You may opt out of SMS messages at any time by replying STOP to any text message you receive. You will receive a final confirmation of your opt-out. You will no longer receive messages unless you provide new consent.

5.4 Help

For assistance with SMS messaging, reply HELP to any text message, or contact us at:

• Phone: 866-617-4220
• Email: info@calltrax.ai

5.5 SMS Program Disclosure

CallTrax sends text messages including call analysis alerts, account notifications, service updates, and other business-related communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or contact us at 866-617-4220 or info@calltrax.ai. Privacy Policy | Terms of Service.

5.6 Carrier Disclaimer

Mobile carriers are not liable for delayed, undelivered, misdirected, or failed messages. Delivery is subject to carrier network availability and technical limitations. CallTrax is not responsible for any delays, failures in delivery, misdirected messages, or other issues related to the transmission or receipt of text messages.

6. Fees and Payment

CallTrax charges a monthly subscription fee for access to the Service. By providing payment information and activating your account, you authorize CallTrax to charge the applicable fees on a recurring monthly basis. Fees are non-refundable except as expressly stated in these Terms or as required by applicable law. CallTrax reserves the right to modify pricing with reasonable advance notice.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service in violation of any applicable law or regulation
• Record calls without legally required consent
• Use the Service to harass, harm, or discriminate against any individual
• Attempt to gain unauthorized access to any part of the Service or another user's account
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or otherwise transfer access to the Service to any third party
• Use the Service to transmit malware, spam, or other harmful content

8. Intellectual Property

All rights, title, and interest in and to the Service, including all software, technology, content, and materials, are owned by CallTrax or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Service solely for your internal business purposes during your subscription term. No rights are granted except as expressly stated herein.

9. Confidentiality and Data Security

CallTrax implements commercially reasonable technical and organizational measures to protect the security of your data. However, no system is completely secure. You acknowledge that CallTrax cannot guarantee absolute security of call recordings or other data. You are responsible for maintaining the confidentiality of user credentials and for restricting access to your account.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. CallTrax does not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected. AI-generated analysis is provided for informational purposes only and does not constitute professional, legal, or regulatory advice.

11. Limitation of Liability

To the maximum extent permitted by applicable law, CallTrax and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising out of or related to your use of the Service, even if CallTrax has been advised of the possibility of such damages. CallTrax's total liability to you for any claims arising under these Terms shall not exceed the amounts paid by you to CallTrax in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless CallTrax and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable recording, wiretapping, or privacy law; or (d) any claim by a third party related to call recordings or data collected through your use of the Service.

13. Term and Termination

These Terms remain in effect for as long as your account is active. Either party may terminate the account at any time. Upon termination, your access to the Service will be discontinued. Call recordings and data will be retained for ninety (90) days after termination and then permanently deleted. Any outstanding fees remain due upon termination. Sections 8, 10, 11, 12, and 14 survive termination.

14. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration conducted in St. Louis, MO in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

15. Changes to These Terms

CallTrax reserves the right to modify these Terms at any time. We will provide notice of material changes by posting updated Terms on our website or by notifying account administrators by email. Continued use of the Service after the effective date of the revised Terms constitutes acceptance.

16. Contact Us

For questions about these Terms, please contact us: